Foundational knowledge

This area provides the basic digital financial knowledge that customers need to be confident users of diverse DFS. It includes information on digital finances, receiving wages, financial awareness, assessing their finances, being responsible consumers and keeping their safety when using DFS.  

Click on each module to learn more about its content and to view the available resources to contextualize for inclusion in your DFL programme.

All modules within this focus area
Risks and Safety
Consumer Responsibilities
Financial Awareness: Identifying Needs and Wants
Seeking Redress and/or Protection
Know Your Rights
Traditional vs Digital Finance
Assessing Finances: Identifying Sources of Income

Do you have a question regarding the tookit and its application?

Have you used some of the resources? We would love to hear from you.